This presentation shows the impact that wait time has on when the customer receives the product or service. How by focusing on wait time we can improve the flow of products or services to our customers and significantly reduce the time to delivery to the customer.
Deliver with higher frequency and better quality with example from recent engagements that highlight the impact of waiting and how this visualisation leads to focused improvements.
[youtube 6fkpcq-FyAY]
Video producer: http://www.bcs.org/