Are you constantly tapped on the shoulder for answers? Tired of being the Google for your team? Or perhaps you are the new kid, having to ask a dozen different people to find answers to all your questions? These are the consequences of tribal knowledge. This talk discusses how to have a team that self-serves, finds answers on their own, without forcing them to wade through a colossal employee handbook.
Video producer: http://confreaks.com/
Conference organizer: http://rubyconf.org/